Here we are at our go-to support page! Whether you’re just getting started or need help optimizing your campaigns, this Help Center is here to guide you. Below, you’ll find answers to common questions, step-by-step tutorials, and easy fixes for day-to-day ad issues.
- Creating & Managing Accounts: Setting up your advertiser account is quick. Just provide your email, business info, and billing details to get started. You can edit your profile, reset passwords, and manage team access anytime from your dashboard.
- Payment Methods & Invoices: We accept major credit/debit cards, UPI, and net banking. Monthly invoices can be downloaded from the “Billing” section. Set up auto-pay to avoid interruptions.
How to Launch a Campaign?
From the dashboard, click on “Create Campaign.” Choose your objective (Traffic, Leads, Views), set your targeting, budget, ad creative, and launch! You can pause or edit anytime.
Bid Strategies Explained
- Fixed CPM: Set a fixed cost for every 1,000 impressions.
- Auto-Bid: Let the system optimize bids for the best result.
- Goal-based (CPA/ROAS): Focus on conversions or return on ad spend.
Setting Up Conversion Tracking
Use our tracking code or integrate with Google Tag Manager to monitor sign-ups, purchases, or any other goals. This helps optimize your campaign performance better.
Ad Specs & Design Tips
Make sure your ad size, format, and file size follow platform guidelines. Always use high-resolution images, clear branding, and strong call-to-action (CTA) text.
Common formats include:
- 300×250, 728×90 (Display)
- 1200×628 (Native)
- 16:9 ratio (Video)
Disapproval Reasons & Fixes
Ads can be rejected due to:
- Misleading content
- Inappropriate imagery
- Unclear landing page
Ads Not Showing
Double-check:
- Campaign status (Active or Paused)
- Daily budget not exhausted
- Proper targeting and ad creative approval
Low CTR or ROAS
Try updating creatives, refining your audience, or testing different call-to-actions. Use A/B testing to see what works best.
Budget Not Spending
This may happen if:
- Your bid is too low
- Your targeting is too narrow
- The ad hasn’t passed moderation yet
Live Chat / Email Support Info
Need help from a real person? Reach out to our support team via:
- Live Chat: Available 10 AM – 7 PM IST, Mon–Sat
- Email: support@supermanads.com
How to Raise a Ticket?
Can’t find what you need? Raise a ticket from your dashboard’s Help section. Add screenshots and a clear description- we’ll get back to you within 24 hours.
